The company has a large number of outlets selling fashion and accessories across North America.

Their ticketing operations were fragmented. They needed a way to accept print requests from their Manhattan and Oracle warehouse and retail management systems.

Problems

1. Various technologies for printing various types and tickets
2. Mislabelling - no integration with Manhattan and Oracle
3. Programming needed to create and change ticket templates

Solutions

NiceLabel has centralised label management and production. It drives all ticket printers on the network.

The company set up NiceLabel to accept print requests from Manhattan and Oracle. They rationalised ticket and label templates to streamline these processes. NiceLabel maps many fields in Oracle onto these templates.

Business users are responsible for all new label designs and any changes.

Results

• Downtime due to labelling issues at a low level.
• Nice Label enables the company to switch printers when there is a problem.
• The business and IT spend far less time on labelling than before.

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