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A nationwide retailer was taking advance orders from customers for specially prepared turkeys. Each customer chose a date to collect their turkey from their local store. A large logistics company had the contract to deliver them to the stores in time for collection on the appointed days.

Problem

Just before it was too late the service company realised its fulfilment system might not be up to the job. They could not guarantee the Smiths would get their turkey as well as the Jones and the Browns.

Solution

The company devised a mobile data capture system with Codeway. This ensured that the birds picked at the distribution centre and delivered to each store exactly matched those ordered for collection on that day. After a Codeway developer answered a call from the logistics company on the Saturday before Christmas, Mrs Smith was able to collect her turkey as planned.

PROCESS POINT SOLUTION

Problem The logistics company's systems were not suitable for delivery specially prepared Christmas turkeys

Solution A Codetrack mobile data capture system ensured store deliveries matched customers' scheduled collection dates.

Company Turnover: £250-500 million. Employees: 2,500-5,000